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Contact Support

If you can’t find the answer in our troubleshooting guide, our support team is here to help.

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Support Channels

Email Support

support@ultraclaw.aiSend us an email and we’ll get back to you within 24 hours (usually much faster). Available for all plans.

Dashboard Widget

ultraclaw.ai/dashboardClick the support icon in your dashboard to open a support conversation. Your account details are attached automatically.
Dedicated plan subscribers get priority support with faster response times and a dedicated support channel.

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What to Include in Your Request

The more detail you provide, the faster we can help. Please include:
1

Your account email or phone number

So we can locate your account and check your agent’s status.
2

Which channel you're using

Let us know if the issue is on iMessage, Telegram, WhatsApp, Discord, or WebChat.
3

What you expected to happen

Describe what you were trying to do and what the expected behavior was.
4

What actually happened

Describe the actual behavior — error messages, no response, wrong response, etc.
5

Screenshots (if applicable)

Screenshots of error states, unexpected responses, or dashboard status screens help us diagnose issues faster.

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Response Times

PlanEmail SupportDashboard Support
StarterWithin 24 hoursWithin 24 hours
ProWithin 12 hoursWithin 12 hours
DedicatedWithin 4 hoursWithin 4 hours
Response times are for business hours (Monday–Friday, 9am–6pm ET). We monitor for critical issues outside business hours.

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Common Quick Fixes

Before reaching out, try these — they resolve most issues:
  • Agent not responding? Send /status to check, then /new to start a fresh conversation
  • Out of tokens? Check your balance at ultraclaw.ai/dashboard
  • Integration disconnected? Reconnect from your dashboard with one click
  • Need a different model? Send /new model-name to switch

Troubleshooting Guide

Check the common issues page for step-by-step solutions to frequently reported problems.