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Common Issues

Having trouble with your UltraClaw agent? Find answers to the most common issues below. If your problem isn’t listed here, contact support.

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Agent Issues

If your agent isn’t replying to messages, try these steps in order:
  1. Check agent status — send /status to your agent. If it responds, it’s online and may have been processing a long-running task.
  2. Start a fresh conversation — send /new to clear the current context and start a new thread. This resolves most response issues.
  3. Check your token balance — visit your dashboard or send /context to see your remaining tokens. If your balance is zero, your agent can’t respond until you top up or your monthly allocation resets.
  4. Try a different channel — if you’re on iMessage, try sending a message via WebChat to see if the issue is channel-specific.
If none of these work, contact support with your account details.
Response times can vary based on:
  • Model selection — more capable models may take slightly longer to respond
  • Task complexity — multi-step tasks (checking calendar + drafting email + setting reminder) take more time
  • Extended thinking — if your agent is using deep reasoning, it may take 10-30 seconds for complex questions
If responses are consistently slow (over 60 seconds), try switching to a faster model via the model selector in your dashboard or by sending /new followed by the model name.
Every conversation has a context window — the amount of information your agent can hold in a single thread. When context is full:
  • Send /compact to compress the current conversation. Your agent will summarize the context and continue with more room.
  • Send /new to start a fresh conversation thread. Your agent’s long-term memory still carries over — only the immediate conversation context resets.
For long-running sessions or complex projects, use /compact periodically to keep your agent performing at its best.
Send /new to start a fresh conversation. This clears the current conversation context but does not erase your agent’s long-term memory. It still remembers past conversations, your preferences, and your standing instructions.If you want to switch models at the same time, send /new followed by the model name (e.g., /new claude-sonnet).
You have two options:
  1. Dashboard — go to your dashboard and use the model selector dropdown
  2. Slash command — send /new model-name to start a new conversation with a different model (e.g., /new gpt-4o or /new claude-sonnet)
See Models for a full list of available models on your plan.
  • Send /context to your agent for a quick usage summary
  • Visit your dashboard for a detailed breakdown of token usage, remaining balance, and billing cycle
All plans include $15/mo in AI credits. If you need more, you can top up from the dashboard.

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Channel Issues

If you’re not receiving iMessage responses:
  1. Check your dashboard — go to ultraclaw.ai/dashboard and verify that your iMessage channel shows as “Connected”
  2. Verify your phone number — make sure the number in your account settings matches the number you’re texting from
  3. Check iMessage settings — on your iPhone, go to Settings → Messages and confirm iMessage is turned on
  4. Try WebChat — send a message via the dashboard to confirm your agent is running
If iMessage still isn’t working, contact support. Include your phone number and a screenshot of your dashboard channel status.
WhatsApp connections can occasionally drop. To reconnect:
  1. Go to your dashboard
  2. Navigate to the WhatsApp channel settings
  3. Click Reconnect to generate a new QR code
  4. Scan the QR code with your WhatsApp app
Your conversation history and memory are preserved — reconnecting only re-establishes the messaging link.
If your Telegram bot isn’t responding:
  1. Make sure you’re messaging the correct bot — check the bot username in your dashboard
  2. Send /start to the bot to reinitialize the conversation
  3. Check that you haven’t blocked the bot
If the issue persists, disconnect and reconnect Telegram from your dashboard.

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Integration Issues

OAuth connections can expire. To reconnect:
  1. Go to your dashboard
  2. Find the disconnected integration
  3. Click Reconnect to re-authorize
Your agent will immediately regain access once reconnected.
Make sure:
  1. The integration is connected (check your dashboard)
  2. You granted the correct permissions during OAuth setup
  3. You’re asking about the right account (if you have multiple Google accounts)
If the integration is connected but not working, try disconnecting and reconnecting it from the dashboard.

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Still Need Help?

Contact Support

Can’t find your answer? Reach out to our support team and we’ll help you get back on track.