Privacy Policy
Last Updated: March 4, 2026 Neon Lobster LLC (“Company,” “we,” “us,” or “our”) operates the UltraClaw platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.1. Introduction
Your privacy is important to us. This Privacy Policy applies to all information collected through the UltraClaw platform, including our website at ultraclaw.ai, our dashboard, and all messaging channels through which you interact with your AI agent (iMessage, Telegram, WhatsApp, Discord, and web chat).2. Information We Collect
2.1 Account Information
When you create an account, we collect:- Phone number — used for account verification and to connect your AI agent via iMessage and other messaging channels
- Name — provided during registration
- Email address — if provided, used for account communications and support
2.2 Payment Information
When you subscribe to a plan or purchase token credits, our third-party payment processor collects:- Credit or debit card number
- Billing address
- Transaction history
2.3 Agent Configuration
We store the configuration data you provide to customize your AI agent, including:- Workspace files (SOUL.md, AGENTS.md, and other configuration files)
- Integration connections and permissions you authorize
- Model preferences and settings
- Scheduled tasks and automation rules
2.4 User Content and Messages
When you interact with your AI agent, we collect and store:- Messages you send to your agent across all channels
- Agent responses generated on your behalf
- Files and media you share with your agent (images, documents, voice messages)
- Conversation memory — summaries and key information your agent retains to provide continuity across sessions
2.5 Usage Data
We automatically collect certain technical information when you use the Service:- Device type and operating system
- Messaging channel used
- Timestamps of interactions
- Token usage and consumption data
- Feature usage patterns
2.6 Communications
If you contact our support team, we collect the content of your communications, including emails and support widget messages.3. How We Use Information
We use the information we collect to:- Provide and maintain the Service — deliver AI agent functionality, process messages, maintain conversation memory, and execute scheduled tasks
- Process payments — manage subscriptions, billing, and token credit purchases
- Improve the Service — analyze usage patterns to improve features, reliability, and user experience
- Communicate with you — send account notifications, billing confirmations, support responses, and service updates
- Ensure security — detect and prevent fraud, abuse, and unauthorized access
- Comply with legal obligations — respond to legal requests and enforce our Terms of Service
4. Information Sharing
We do not sell your personal information. We share information only in the following circumstances:4.1 Service Providers
We share information with third-party service providers who help us operate the Service:- Payment processing — our payment processor receives billing information to process transactions
- AI model providers — your messages are sent to AI language model providers (such as Anthropic, OpenAI, and Google) to generate agent responses. These providers process messages according to their own privacy policies and data handling agreements.
- Infrastructure providers — we use cloud infrastructure providers to host the Service
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal process, including:- Court orders or subpoenas
- Government or regulatory requests
- To protect our rights, privacy, safety, or property
- To enforce our Terms of Service
4.3 Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:- Encryption of data in transit and at rest
- Access controls limiting who within our organization can access user data
- Regular security assessments and monitoring
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Specifically:- Account information is retained for the duration of your account
- Conversation history and memory is retained for the duration of your account to provide continuity
- Payment records are retained as required by applicable tax and financial regulations
- Usage data may be retained in aggregate, anonymized form for analytics purposes
7. Your Rights
You have the following rights regarding your personal information:- Access — you may request a copy of the personal information we hold about you
- Correction — you may request that we correct inaccurate or incomplete information
- Deletion — you may request that we delete your personal information, subject to legal retention requirements
- Data portability — you may request your data in a structured, commonly used, machine-readable format
- Withdrawal of consent — you may withdraw your consent to data processing at any time by discontinuing use of the Service