> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ultraclaw.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help with your UltraClaw AI assistant. Contact our support team via email or dashboard.

# Contact Support

If you can't find the answer in our [troubleshooting guide](/troubleshooting/common-issues), our support team is here to help.

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **[support@ultraclaw.ai](mailto:support@ultraclaw.ai)**

    Send us an email and we'll get back to you within 24 hours (usually much faster). Available for all plans.
  </Card>

  <Card title="Dashboard Widget" icon="message">
    **ultraclaw\.ai/dashboard**

    Click the support icon in your [dashboard](https://ultraclaw.ai/dashboard) to open a support conversation. Your account details are attached automatically.
  </Card>
</CardGroup>

<Tip>
  **Dedicated plan subscribers** get priority support with faster response times and a dedicated support channel.
</Tip>

## What to Include in Your Request

The more detail you provide, the faster we can help. Please include:

<Steps>
  <Step title="Your account email or phone number">
    So we can locate your account and check your agent's status.
  </Step>

  <Step title="Which channel you're using">
    Let us know if the issue is on iMessage, Telegram, WhatsApp, Discord, or WebChat.
  </Step>

  <Step title="What you expected to happen">
    Describe what you were trying to do and what the expected behavior was.
  </Step>

  <Step title="What actually happened">
    Describe the actual behavior — error messages, no response, wrong response, etc.
  </Step>

  <Step title="Screenshots (if applicable)">
    Screenshots of error states, unexpected responses, or dashboard status screens help us diagnose issues faster.
  </Step>
</Steps>

## Response Times

| Plan      | Email Support   | Dashboard Support |
| --------- | --------------- | ----------------- |
| Starter   | Within 24 hours | Within 24 hours   |
| Pro       | Within 12 hours | Within 12 hours   |
| Dedicated | Within 4 hours  | Within 4 hours    |

<Note>
  Response times are for business hours (Monday–Friday, 9am–6pm ET). We monitor for critical issues outside business hours.
</Note>

## Common Quick Fixes

Before reaching out, try these — they resolve most issues:

* **Agent not responding?** Send `/status` to check, then `/new` to start a fresh conversation
* **Out of tokens?** Check your balance at [ultraclaw.ai/dashboard](https://ultraclaw.ai/dashboard)
* **Integration disconnected?** Reconnect from your dashboard with one click
* **Need a different model?** Send `/new model-name` to switch

<Card title="Troubleshooting Guide" icon="circle-question" href="/troubleshooting/common-issues">
  Check the common issues page for step-by-step solutions to frequently reported problems.
</Card>